How The Sales Office Group Works
From the first customer conversation to the final quotation, our sales operation manages the process — identifying requirements, connecting them with the right members and following opportunities through.
1. We Prospect
Our SDRs identify and contact businesses within the zone, creating a consistent pipeline of potential customer relationships.
2. We Book
Face-to-face customer meetings are booked for our sales team.
3. We Meet
Our salesperson meets the customer to understand their business, existing suppliers, upcoming projects and current or future requirements.
4. We Identify
Commercial requirements identified during those conversations are matched to the relevant categories represented within The Sales Office Group.
5. Members Quote
Requests for quotation are issued to the appropriate member businesses, giving them the opportunity to quote for relevant work.
6. We Follow Up
Our team manages the commercial follow-up, chases quotations and continues progressing the opportunity with the customer.
And then we keep going
The objective is not a single transaction. We continue developing customer relationships so that future projects, renewals and requirements can create new opportunities across different member categories.
One Meeting Can Create More Than One Opportunity
A customer meeting isn't focused on selling one individual product or service. Our sales team looks at the wider needs of the business. A conversation about one requirement can uncover others, creating opportunities across several different member categories from the same customer relationship.
More Services. More Reasons to Talk
The broader our member network becomes, the more requirements our sales team can identify within each customer relationship — creating opportunities across different member categories.
One Relationship. Opportunities Over Time.
Customer requirements don't all happen at once. Contracts expire, equipment needs replacing, new projects begin and business needs change. By maintaining the customer relationship, our sales team can continue identifying relevant requirements long after the first meeting.
Initial Customer Meeting
Electrical Requirement
Cleaning Contract Renewal
Business Insurance Renewal
HVAC Project
Security Upgrade
Relationship Continues
We Don't Start From Zero Every Time
As our customer network grows, our sales operation is doing two things at the same time — building new customer relationships and continuing to develop the relationships we already have. That means future projects, renewals and changing business requirements can create new opportunities for members over time.
We don't build a customer relationship for one opportunity. We build it so we're there when the next requirement arises
What Happens When We Find an Opportunity?
When a customer requirement matches a category represented within the Group, we manage the process from identifying the requirement through to commercial follow-up. Our members can concentrate on providing the right solution and quotation while our sales team continues managing the customer relationship.
1. Requirement Identified
Our sales team identifies a genuine product, service, project or renewal requirement during an existing customer relationship.
2. RFQ Issued
We send the relevant information and request for quotation to the appropriate member businesses within that category.
3. Member Quotes
The member reviews the requirement and provides their quotation, technical information or any additional information needed.
4. We Follow Up
The Sales Office Group manages the commercial follow-up with the customer, chases outstanding information and helps keep the opportunity moving.
5. Customer Decides
The customer reviews the available solution and quotation and makes their commercial decision.
We Stay Involved
We manage the RFQ process, follow up quotations and maintain the customer relationship throughout the commercial conversation. Whatever the outcome of an individual opportunity, the relationship continues.
Put Your Business Into the Process
Become part of a professional sales operation building customer relationships, identifying requirements and creating opportunities across your territory.
£199 + VAT per month
Maximum two members per category, per territory.
Tell us what your business provides and where you operate. We'll confirm whether membership is available within your category and territory.